Welcome to Paperlake. By placing an order or using our website (paperlake.com.au), you agree to these terms. Please read them carefully.
1. About Us
Paperlake is a business name of Studio Slate, an Australian small business that creates custom children’s storybooks. We are based in Sydney, Australia. When we say “we”, “us”, or “Paperlake”, we mean our business. When we say “you”, we mean you, the customer.
2. Our Products
Paperlake creates one-of-a-kind children’s storybooks. Each book is custom-made using the information and photos you provide. The story is written for your order and every picture is made from your photos. No two books are the same.
Our current products and pricing (in AUD) are:
- Hardcover: $99
- Keepsake (the hardcover, a 6-photo album and an online copy): $119
- A second copy of the same book: $39
Prices may change at any time. The price displayed at the time you place your order is the price you pay.
3. Placing an Order
To create a book, you provide information about the child (name, age, interests, the people in their life and a day you want kept) and upload a photo. Before you complete payment we show you the whole story, the cover and the first two pages for your approval.
By placing an order, you confirm that you have the right to use any photos you upload and that you have the consent of the child’s parent or legal guardian (if that is not you) to create this product.
No account is required to place an order. We process orders as guest checkouts.
4. Payment
All payments are processed securely through Stripe. We accept major credit and debit cards. All prices are in Australian Dollars (AUD) and include GST where applicable.
Paperlake does not store your credit card details. Payment information is handled entirely by Stripe in accordance with PCI DSS standards.
5. Production and Delivery
Once your order is confirmed, your book is made and printed in up to 3 days, then delivery across Australia takes up to 10 business days. Delivery is included in the price of every order.
We currently ship within Australia only. We will notify you by email when your order has been dispatched.
6. Custom products: no refunds for change of mind
Because every book is a one-of-a-kind custom product made to your specifications, we do not offer refunds if you simply change your mind. This does not limit your rights under the Australian Consumer Law, including a refund or replacement for a major failure.
However, we stand behind our quality. If there is a problem with your book (wrong character, art errors, printing defects, or anything that isn’t right) we will remake it at no cost to you. This is our “Not happy? We’ll remake it” guarantee.
For details, see our Returns & Remakes Policy.
7. Intellectual Property
The illustrations and story text created for your book are produced by Paperlake. You receive the physical book and may share images of it personally (for example, on social media). The underlying intellectual property in Paperlake’s design system, processes, and brand remains ours.
By uploading a photo, you grant Paperlake permission to use it solely for the purpose of creating your storybook. We do not use your photos for any other purpose. See our Privacy Policy for full details.
8. Your Responsibilities
When using Paperlake, you agree to:
- Provide accurate information about the child and delivery address
- Only upload photos you have the right to use, with appropriate consent
- Not use our service for any unlawful, harmful, or inappropriate purpose
- Not attempt to reverse-engineer, copy, or reproduce our creation process
9. Limitation of Liability
To the maximum extent permitted by Australian law, Paperlake’s liability to you for any claim arising from or related to our products or services is limited to the amount you paid for the relevant order.
Nothing in these terms excludes or limits any consumer guarantees under the Australian Consumer Law that cannot be excluded or limited by law.
10. Changes to These Terms
We may update these terms from time to time. The current version will always be available on this page with the date it was last updated. By continuing to use our website or placing an order after changes are posted, you accept the updated terms.
11. Governing Law
These terms are governed by the laws of New South Wales, Australia. Any disputes will be subject to the jurisdiction of the courts of New South Wales.
12. Contact
If you have questions about these terms, contact us at hey@paperlake.com.au.
